Policies according to the Telecommunications and Digital Government Regulatory Authority (TDRA):
Overview: ProFinder is committed to protecting users’ privacy and data. This policy outlines how user information is collected, used, stored, and protected in accordance with the requirements of the Telecommunications and Digital Government Regulatory Authority (TDRA).
• Data Collection: We collect personal information when users register, use services, or communicate with us. This includes for example names, contact details, location, and payment information.
• Data Usage: Collected data is used to provide and improve services, communicate with users, and enhance their experience.
• Data Storage: Information is securely stored using standard encryption technologies and access controls.
• User Rights: Users have the right to access, modify, or delete their personal data. They can contact us to exercise these rights.
2. Terms of Service
Overview: This policy outlines the rules and responsibilities of both users and service providers while using the ProFinder platform, in accordance with the directives of the Telecommunications and Digital Government Regulatory Authority (TDRA).
• User Responsibilities: Users must provide accurate information, comply with the law, and respect the rights of other users and service providers.
• Service Provider Obligations: Service providers must deliver services as agreed upon, in accordance with recognized professional standards, adhere to safety standards, obtain the necessary licenses, and comply with the applicable laws, regulations, and legislation in the United Arab Emirates
3. Limited Liability
ProFinder shall not be liable for any disputes or damages that may arise from transactions between users and service providers. All transactions, services and financial transfers that take place within the platform are the full responsibility of users and service providers, and ProFinder shall not be liable for any transfers or funds transferred through the platform.
• Platform Usage Rules: Users must not engage in fraudulent activities or misuse the platform.
4. Refund & Cancellation Policy
Overview: This policy clarifies the process for refunds and cancellations for both users and service providers, in line with the directives of the Telecommunications and Digital Government Regulatory Authority (TDRA).
• Cancellation Process: Users may unsubscribe at any time.
5. Refund Eligibility
Subscription fees are eligible for a refund if a cancellation request is made within 48 hours of payment.
6. Dispute Resolution
“Profinder” will not interfere in any problems or claims or disputes that may occur between users and service providers within the platform. All parties bear the responsibility of resolving disputes directly between them without interference from “Profinder”.
7. Cookie Policy
Overview: This policy describes the use of cookies and tracking technologies on the ProFinder website and app, in accordance with the guidelines of the Telecommunications and Digital Government Regulatory Authority (TDRA).
• Cookie Usage: ProFinder uses cookies to improve user experience, analyze traffic, and personalize content. Users are informed about the use of cookies and can manage their preferences.
• Types of Cookies: The types of cookies used include essential cookies, performance cookies, and functional cookies.
• User Consent: Users are required to provide consent for non-essential cookies, and they can change their cookie settings at any time.
8. Service Provider Agreement
Overview: This agreement outlines the terms for businesses offering services through the ProFinder platform, in compliance with the requirements of the Telecommunications and Digital Government Regulatory Authority (TDRA).
• Registration Requirements: Service Providers must complete the registration process, agree to the terms and conditions of use of the Profinder platforms, including identity verification and compliance with the applicable laws and regulations in the country.
• Service Standards: Service providers maintain high standards in providing their services as well as providing accurate information about their services.
• Liability and Indemnification: Service providers agree to indemnify ProFinder against any claims arising from their services provided through ProFinder platform.
9. Security Policy
Overview: This policy outlines the measures in place to protect user and service provider data, in accordance with the requirements of the Telecommunications and Digital Government Regulatory Authority (TDRA).
• Data Protection Measures: ProFinder implements standard security practices, including encryption, firewalls, and secure access controls.
• Incident Response: In the event of a data breach, Profinder will take steps to minimize the damage as much as possible and notify affected users in accordance with legal requirements..
• User Education: Users are educated on best practices for protecting their data while using the platform.
This policy document has been provided by ASR Training thoroughly reviewed and approved by the client (Profinder Representative Dr. Fateheya). , ensuring full compliance with the requirements set forth by the Telecommunications and Digital Government Regulatory Authority (TDRA). The client has confirmed their agreement to the terms and conditions outlined, and acknowledges the measures implemented for data protection, user rights, and platform usage. Any amendments or future revisions to this policy will be subject to further review and approval by the client.
ProFinder Trading Representative.
